Helpouts Additional Terms for Customers

Applicable Terms.  By using Helpouts  by Google you agree to be bound by our Google Terms of Service  (“Google ToS”), Google's general Privacy Policy, the Helpouts Product Policies, and the additional terms below (the “Additional Terms”), all of which together are referred to as the “Terms”. Google's provision of the Helpouts service as described in these Terms is a “Service”  as defined in the Google ToS. By using the Service you agree to these Terms. It is important for you to read each of these documents, as they form a legal agreement between you and Google regarding your use of the Service.

Using the Service. You may use the Service to browse, locate, and/or schedule a Helpout. Some Helpouts  may be offered by Google while others may be made available by third parties (each referred to as a “Provider”).

Important Disclaimers.   GOOGLE DOES NOT PARTICIPATE IN THE PROVISION OF ADVICE OR THE CREATION OF THE CONTENT OF ANY HELPOUT OFFERED BY A THIRD PARTY PROVIDER, AND DOES NOT REPRESENT OR ENDORSE AND WILL NOT BE RESPONSIBLE FOR: (A) THE RELIABILITY OR PERFORMANCE OF ANY THIRD PARTY PROVIDER; (B) THE SAFETY, QUALITY, ACCURACY, RELIABILITY, INTEGRITY OR LEGALITY OF ANY HELPOUT OFFERED OR PROVIDED BY A THIRD PARTY PROVIDER; OR (C) THE TRUTH OR ACCURACY OF THE DESCRIPTION OF ANY HELPOUT OFFERED OR PROVIDED BY A THIRD PARTY PROVIDER, OR OF ANY ADVICE, OPINION, OFFER, PROPOSAL, STATEMENT, DATA OR OTHER INFORMATION PROVIDED BY A THIRD PARTY PROVIDER DISPLAYED, DISTRIBUTED, OR PURCHASED THROUGH THE SERVICE.

GOOGLE DISCLAIMS ALL LIABILITY FOR THE ACTIONS, ERRORS OR OMISSIONS OF THIRD PARTY PROVIDERS.  

Verifying Provider details. Although Google may in some instances attempt to verify certain information provided by Providers, Google has no obligation to do so and makes no representations regarding the accuracy of such verification. It is your responsibility to verify the identity, qualifications and status of a Provider.

Basic Use Requirements. To use the Service, you will need a device capable of making a Hangouts call and working Internet access.    

Age Restrictions. In order to use the Service you must be 13 years of age or older. If you are between 13 and 18 years of age, you must have your parent or legal guardian’s permission to use the Service. You must not access the Service or accept these Terms if you are a person who is either barred or otherwise legally prohibited from receiving or using the Service or any Helpout under the laws of the country in which you are resident or from which you access or use the Service.

Purchasing a Helpout.   In order to schedule certain Helpouts, you may be required to provide information about yourself such as your name, address, and billing details to Google. Google’s privacy policy explains how we treat your personal data and protect your privacy when using the Service. You agree that any such information you provide to Google will always be accurate, correct and up to date.

When you schedule a Helpout you are committing to purchase that Helpout from the Provider, so please review the Helpout description carefully before purchasing it. A Provider may change the pricing and availability of a Helpout at any time before you purchase it. A Provider may also post rescheduling and cancellation policies in the Helpout description that may limit your ability to reschedule or cancel the Helpout without penalty.

You can purchase Helpouts using Google Wallet. If you do not have a Google Wallet Account, you can set one up here, where you can also find more information about Google Wallet. You agree to the Wallet Terms of Service when you purchase a Helpout using Google Wallet. Please ensure that you read those terms carefully before making any purchase.

Google may make available to you various payment processing methods in addition to Google Wallet to facilitate the purchase of a Helpout. You must abide by any relevant terms and conditions or other legal agreement, whether with Google or a third party, that governs your use of a given payment processing method. Google may add or remove payment processing methods at its sole discretion and without notice to you.  

Once your purchase is complete, Google or Google’s payment processor may charge your credit card or other form of payment that you indicate for any Helpout ordered, along with any additional applicable amounts (including any Taxes). “Taxes”  means any duties, customs fees, or taxes (other than income tax) associated with the sale of a Helpout, including any related penalties or interest. You agree to pay and are solely responsible for all amounts due for your purchase of a Helpout, including Taxes.

Compliance with Tax Laws.   You must comply with any and all applicable tax laws, including the reporting and payment of any taxes arising in connection with your use of the Service. The reporting and payment of any such applicable taxes are your responsibility.

Refunds.   The Google Wallet (or payment processor’s) terms and conditions regarding refunds apply  to your purchase of a Helpou t  except that y ou can also request a full or partial refund from the Provider, and if the refund offered by the Provider is unsatisfactory you can appeal that decision to Google under the terms of the 100% Money Back Guarantee. If a refund is granted for a Helpout, you may no longer be able to access the recording of that Helpout if one was made.    

Recorded Helpouts.   You may record a Helpout if both you and the Provider consent to the recording. Both you and the Provider will receive a copy of the recording after the Helpout has finished.  Separately Google may record a Helpout (i) for quality assurance purposes; or (ii) in response to a report of abuse as detailed below under “Misuse of the Service”.  More details about recordings are provided in the Recording of Session policy.

Misuse of the Service.   There is an option available in the Service to report abuse. A report of abuse may trigger a recording of the Helpout in progress regardless of whether you have opted-out of recording for quality assurance purposes .

Access to Data in the Service.   Google or its agents may access and review Helpout recordings, messages or other private information in the Service for any reason, including to provide customer service and to review claims of abuse. All such information will be handled in accordance with the Google Privacy Policy, unless stated otherwise.