Helpouts Additional Terms for Providers (United States)

Applicable Terms. By using Helpouts by Google as a Provider you agree to be bound by our Google Terms of Service (“Google ToS”), Google's general Privacy Policy, the Helpouts Product Policies, and the additional terms below (the “Additional Terms”), all of which together are referred to as the “Terms”. The provision of the Helpouts service as described in these Terms is a “Service” as defined in the Google ToS. By providing a Helpout you agree to these Terms. It is important for you to read each of these documents, as they form a legal agreement between you and Google regarding your use of the Service.

Providing Helpouts.  The Helpouts listings you provide must be accurate, complete and not misleading.  You agree to not misrepresent in any way, whether material or not, any aspect of your identity, background, skills, qualifications, credentials, regulated status or professional standing when using the Service. You agree to comply with all applicable laws and regulations in the jurisdictions in which you provide or offer to provide a Helpout. If your offer or provision of a Helpout requires a license or other regulatory approval, you must first obtain that license or approval and remain in good standing before offering or providing the Helpout.

You agree to protect the privacy and legal rights of the customers of your Helpouts. If your customers provide you with personal information, you must provide legally adequate privacy notice and protection for those customers. Further, you may only use that information for the limited purposes for which the customer has given you permission to do so.

Google has no obligation to display your Helpouts listings and reserves the right to display Helpouts listings to customers in any manner determined by Google, including but not limited to the right to move a listing to a more appropriate category.

Verifying Provider details. Google may in some instances attempt to verify certain information provided by you, although Google has no obligation to do so.

Basic Use Requirements. To use the Service, you will need a device capable of making a Hangouts call and working Internet access.  

Age Restrictions. You must be 18 years of age or older to provide Helpouts. Customers of your Helpouts must be 13 years of age or older (customers between 13 and 18 years of age are told in the Helpouts Additional Terms for Customers  that they must have permission from a parent or legal guardian to use the Service). You must not access the Service or accept these Terms if you are a person who is either barred or otherwise legally prohibited from receiving or using the Service or any Helpout under the laws of the country in which you are resident or from which you access or use the Service.

Pricing and Payments. You may choose to provide a Helpout for free or for a fee. To charge a fee for your Helpout you must have a valid Google Wallet account and agree to the payment terms as specified in the Google Wallet Terms of Service. You may not collect fees for a Helpout outside of Google Wallet except by any other payment processing method which is made available for this purpose by Google. You may set the price for your Helpout in the currencies permitted by Google Wallet. The price of your Helpout may be displayed in your customer’s local currency; however, Google is not responsible for the accuracy of currency rates or conversion.

You may be charged a fee to use the Service, as specified in the Helpouts Fees (which may be revised by Google from time to time). You are responsible for determining if a Helpout is taxable and the applicable tax rate for Google Wallet to collect for each taxing jurisdiction where Helpouts are sold. You are responsible for remitting taxes to the appropriate tax authority.

Other Payment Processing Methods.  Google may make available to you various payment processing methods in addition to Google Wallet to facilitate the collection of fees for Helpouts.  You must abide by any relevant terms and conditions or other legal agreement, whether with Google or a third party, that governs your use of a given payment processing method. Google may add or remove payment processing methods at its sole discretion and without notice to you.

Cancellation policy.  You may be required to choose a cancellation policy for your Helpout from the options provided, as described in the Cancellation Policy.

Special Refund Requirements.  The Google Wallet (or payment processor’s) terms and conditions regarding refunds will apply except that you authorize Google to give your customer a full refund of the Helpout fee on your behalf in the event that you cancel the Helpout, or under the terms of the 100% Money Back Guarantee.

Recorded Helpouts.  You may record a Helpout if both you and your customer consent to the recording. Both you and your customer will receive a copy of the recording after the Helpout has finished. Separately Google may record a Helpout: (i) for quality assurance purposes; or (ii) in response to a report of abuse as detailed below under “Misuse of the Service”.  More details about recordings are provided in the Recording of Session policy.

Misuse of the Service.  There is an option available in the Service to report abuse. A report of abuse may trigger a recording of the Helpout in progress.

Access to Data in the Service.  Google or its agents may access and review Helpout recordings, messages or other private information in the Service for any reason, including to provide customer service and to review claims of abuse. All such information will be handled in accordance with the Google Privacy Policy, unless stated otherwise.

Indemnification.  You are solely responsible for, and Google has no responsibility to you or to any third party for any Helpouts you offer or provide. You agree to hold harmless and indemnify Google and its affiliates, officers, agents, and employees from any claim, suit or action arising from or related to your use of the Service or violation of these Terms, including any liability or expense arising from claims, losses, damages, suits, judgments, litigation costs and attorneys’ fees.